Terms of Use

These Terms of Use (“Terms”) govern your use of the Noise IQ mobile app for iOS and Android (the “app”), the Noise IQ website at noiseiq.ai and Noise IQ Pro (together, the “Services”). The Services are provided by Noise IQ LLC (“Noise IQ,” “we,” “us”).

Accepting these Terms

By using the Services, you agree to these Terms and acknowledge our Privacy Policy at https://noiseiq.ai/privacy/. If you don’t agree, please don’t use the Services. You must be at least 18 years old, or the age of majority where you live, to use the app.

What Noise IQ provides

Noise IQ provides information about vehicle sounds: a possible match, general severity, estimated repair-cost context and suggested next steps. To produce a result, the app sends your recording, and any answers you give to its follow-up questions, to a third-party AI provider (currently Google). The app asks for your permission before the first recording is sent, and you can withdraw it in Settings. Results can be incomplete, inaccurate or wrong.

Informational use only

Noise IQ provides general educational information and possible sound matches. It does not inspect your vehicle, diagnose a mechanical condition, certify roadworthiness, monitor emergencies, or replace a qualified mechanic. Using the Services does not create a mechanic-client or other professional relationship.

Audio alone cannot rule out a dangerous condition. A low-severity result, a high confidence score, no match, or a sound becoming quieter does not establish that a vehicle is safe. Similar sounds may have different causes, and recording conditions, unsupported faults and analysis errors can produce an incorrect or incomplete result.

Safety and your responsibility

• Never record or use the app while driving. Only record when it is safe to do so, and keep yourself and your phone clear of moving parts, hot surfaces and traffic.
• You remain responsible for the safe operation, maintenance and inspection of your vehicle, and for any decision to drive it.
• Do not continue driving based solely on a Noise IQ result, including a result that suggests low severity. Have a qualified professional inspect your vehicle whenever a mechanical or safety problem is possible.
• If you notice signs of a serious problem, such as smoke, burning smells, brake or steering problems, or warning lights, stop when it is safe and seek qualified assistance.

Estimates are not guarantees

Confidence scores, severity labels, repair-cost ranges and noise progress comparisons are estimates for informational purposes. A confidence score is not a certified probability that a diagnosis is correct or that a vehicle is safe. A progress comparison is not proof that a fault has improved or been repaired. Costs are not quotes and vary by vehicle, location, parts and labor.

Noise IQ cannot determine whether it is safe to drive from a recording. Do not treat any result, including wording about urgency or driving, as authorization to operate a vehicle or delay inspection, maintenance, towing or emergency assistance.

We do not guarantee identification of a sound, discovery of every fault, accuracy of a result, prevention of injury or damage, savings, avoidance of diagnostic fees, or any particular outcome. These limitations do not remove rights or remedies that applicable law does not permit us to exclude.

Website and app fees

The website and the app’s core features are free. If we offer paid app features or subscriptions, we will show the applicable price and terms before you confirm a purchase.

Noise IQ Pro subscriptions

Noise IQ Pro is an optional subscription that unlocks additional features in the app, described on the subscription screen before you buy. These features include Noise Progress Comparison and the repair-shop map. The core noise analysis remains available without a subscription.

• Billing. Subscriptions are sold and billed by Apple (App Store) or Google (Google Play) through your store account, at the price and for the period shown before you confirm.
• Automatic renewal. A subscription renews automatically at the end of each period (monthly or yearly) at the then-current price, unless you cancel at least 24 hours before the period ends. Your store account is charged for renewal within 24 hours before the period ends.
• Free trials. If a free trial is offered and you’re eligible, it is shown before you subscribe. Unless you cancel at least 24 hours before the trial ends, it converts to a paid subscription and you’re charged the price shown. On the App Store, any unused part of a free trial is forfeited when you buy a subscription.
• Cancelling. You can cancel any time in your App Store account settings (iPhone Settings → your name → Subscriptions) or in Google Play (Payments & subscriptions → Subscriptions). Cancelling stops future renewals; you keep Pro until the end of the period you paid for. Deleting the app doesn’t cancel a subscription.
• Refunds. Refunds are handled by Apple or Google under their policies. We can’t issue refunds for store purchases ourselves.
• Restoring. If you reinstall the app or change phones, use “Restore Purchase” on the Pro screen with the same store account.
• Changes. We may change Pro’s features or price. Price increases follow Apple’s and Google’s rules, including notice and, where required, your consent before you’re charged more.

Website demo and illustrations

The results shown on the website, including match percentages, severity and costs, are illustrative examples and are not an analysis of your vehicle. Visuals that depict sound analysis are illustrations, not real measurements or product output.

Pre-release versions and upcoming features

We may offer beta or pre-release versions at our discretion and may change, limit or end them at any time. Pre-release versions may contain errors. Features described as upcoming, planned or on our roadmap are not currently available, may change and are not commitments, and are not part of what a Noise IQ Pro subscription includes until they are released.

Investor information

Information on our Investors page, including our plans, roadmap, market figures and fundraising status, is provided for general information only. It is not an offer to sell, or a solicitation of an offer to buy, any securities, and it is not investment, legal or tax advice. Any investment in Noise IQ would be offered only through definitive agreements, to eligible investors and in compliance with applicable securities laws. Statements about plans, launch dates and future features are forward-looking, may change and are not guarantees.

Permitted use

You may use the Services for your own personal, lawful, non-commercial purposes. You agree not to:

• break any law, or record other people without the consent required by law
• submit false information, someone else’s information, spam or automated submissions
• interfere with or bypass the security, rate limits or normal operation of the Services, or try to unlock paid features without paying
• copy, scrape, resell or create derivative works from the Services or their content, or use them to build a competing product or train AI models, except as allowed by law
• reverse engineer the Services, except where the law allows it
• present Noise IQ results as a professional diagnosis or remove notices that accompany them

Your submissions and feedback

You retain any rights you have in recordings and other information you submit. You give Noise IQ and its service providers permission to process those submissions only as needed to provide the features you request and as described in the Privacy Policy. This permission does not authorize selling recordings, using them for advertising, or training models beyond the processing disclosed in that policy.

Only submit recordings and information that you have the legal right to provide. Avoid recording conversations, bystanders or sensitive personal information. Obtain any consent required by applicable law.

If you voluntarily send non-confidential product suggestions, you permit us to use those suggestions without payment or attribution. This does not override our Privacy Policy or grant unrestricted rights to your personal information or audio recordings.

Noise IQ intellectual property

The Noise IQ name, logo, app, website design, text, graphics, animations and software are owned by Noise IQ LLC or its licensors and are protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to install and use the app on devices you own or control, for personal purposes under these Terms. No other rights are granted, including any right to use our trademarks. Open-source components are licensed under their own terms, listed in the app under Settings → Open-source licenses.

Third-party services and links

The Services rely on third-party providers, such as hosting, sound analysis, map data from OpenStreetMap contributors, subscription management and app stores, and may link to third-party websites or services. We don’t control and aren’t responsible for third-party content, products or services, and your use of them may be subject to their own terms. Repair-shop listings come from OpenStreetMap and may be incomplete or out of date; a listing is not an endorsement or recommendation of any shop.

App stores

If you got the app from the Apple App Store or Google Play, you must also follow that store’s terms of service. If these Terms conflict with them, the store’s terms control to the extent of the conflict.

Additional terms for the Apple App Store. If you downloaded the app from the App Store:

1. Agreement. These Terms are between you and Noise IQ LLC only, not Apple Inc. (“Apple”). Noise IQ, not Apple, is solely responsible for the app and its content.
2. License. Your license to use the app is limited to use on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the app may be accessed by other accounts associated with you through Family Sharing where available.
3. Maintenance and support. Noise IQ is solely responsible for providing any maintenance and support for the app. Apple has no obligation to provide any maintenance or support services for the app.
4. Warranty. Noise IQ is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app to you. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty are Noise IQ’s responsibility, subject to these Terms.
5. Product claims. Noise IQ, not Apple, is responsible for addressing any claims by you or a third party relating to the app or your possession or use of it, including (a) product liability claims; (b) any claim that the app fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy or similar legislation.
6. Intellectual property. If a third party claims that the app or your possession and use of it infringes that third party’s intellectual property rights, Noise IQ, not Apple, is solely responsible for the investigation, defense, settlement and discharge of that claim.
7. Legal compliance. You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
8. Developer contact. Questions, complaints or claims about the app go to Noise IQ LLC at the address in “Contact” below.
9. Third-party terms. You must comply with applicable third-party terms when using the app, for example your wireless data service agreement.
10. Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of them, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

Disclaimer of warranties

To the fullest extent permitted by law, the Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of accuracy, merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted, secure or error-free. Some jurisdictions do not allow these exclusions, so some may not apply to you.

Limitation of liability

To the fullest extent permitted by law, Noise IQ will not be liable for any indirect, incidental, special, consequential or punitive damages, or for decisions made, repairs performed, vehicle damage or other losses arising from reliance on Noise IQ results. Our total liability for any claim relating to the Services will not exceed the greater of the amount you paid for the Services in the 12 months before the claim or US$100. Nothing in these Terms limits liability that cannot be limited under applicable law.

Indemnity

To the extent permitted by law, you agree to indemnify Noise IQ against claims, losses and expenses (including reasonable legal fees) arising from your misuse of the Services or your violation of these Terms or the law.

Suspension and termination

You can stop using the Services at any time by deleting the app; cancel any subscription separately as described above. We may suspend or end your access to the Services if you violate these Terms or if we discontinue the Services. Sections that by their nature should survive will continue to apply.

Governing law and disputes

These Terms are governed by the laws of the jurisdiction in which Noise IQ LLC is organized, without regard to conflict-of-law rules, subject to mandatory consumer protections and any rights to bring proceedings where you live.

Please contact founders@noiseiq.ai so we can try to resolve a concern informally. We request up to 30 days to respond and work toward a resolution. This request does not prevent seeking urgent relief, contacting a regulator, exercising non-waivable rights, or filing a claim before a legal deadline expires. These Terms do not impose mandatory arbitration or a class-action waiver.

Changes to these Terms

We may update these Terms as Noise IQ develops. We will post the updated Terms on this page and change the “Last updated” date above. If we make material changes, we will give reasonable notice, for example in the app. Continuing to use the Services after changes take effect means you accept the updated Terms.

General

These Terms and our Privacy Policy are the entire agreement between you and Noise IQ LLC about the Services. If any provision is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not transfer your rights under these Terms; we may transfer ours in connection with a business transaction.

Contact

Noise IQ LLC, 2516 Bradford Sq NE, Atlanta, GA 30345-1336, United States. Telephone: 1-833-36-NOISE. Email: founders@noiseiq.ai